They say that the customer is always right, that there’s nothing wrong if a consumer wants to exercise his rights. However, what if the customer’s frustration all started when he acted on his desire to be heard of his concerns? That can’t be good, right? Such is the case with customer service calls. Customer service is supposed to be customer-centered where the needs of customers come first in order to yield awesome customer satisfaction results. However, when a customer calls a hotline number and gets subjected to the so-called “call center horrors”, customer satisfaction is the least bit guaranteed.
More often than not, customers get frustrated over the long process they have to go through in order to reach an actual agent, one who’s living, breathing, and capable of thinking. Many businesses invest in the Interactive Voice Response system or IVR in the hopes of streamlining their customer care process, but in reality, these IVR units are mostly annoying and time-consuming. Moreover, if time runs out on you while you’re deciding on which number to press, the call ends so you have no choice but to go through the same process again.
Should a miracle happen and your call gets routed to an agent immediately, there’s a chance the agent will put your call on hold, transfer your call to another agent, or promise to call you back (and never does!). The bottom line is; customer service calls almost always ends in frustration and robs you of your time.
What, though, if you were told that you can bypass these horrors and still get the information you need? Would you call this a bluff? That is actually possible with Canada’s 2 Shay. Its main objective is to provide customers with the information they need at the moment they need it most. No more wait time, no more queuing, no more being put on hold. You never have to go through a wasteful loop known as the IVR anymore.
With 2 Shay, you get access to all the information you need to help you decide your approach in getting fast and effective support. The site has reviewed some of Canada’s major companies and gives unbiased ratings of the efficiency of each company’s customer service core. Ratings are provided based on helpfulness, knowledge, professionalism, and responsiveness of agents who take customer service-related calls.
By reading their reviews, you’d get a better grasp of which companies have a solid customer service core and which ones should overhaul their system. What’s even better is you, as the consumer, can share your overall experience concerning a customer service call you made, suggest ways that a company’s customer service system can be improved to attain customer satisfaction, or file a complaint against a rude customer service agent through 2 Shay’s review service.
This website gives you a chance to exercise your rights as a consumer to the hilt, so take full advantage of what it offers. You never have to suffer through a harrowing experience again. You can turn customer service around by capitalizing on what 2 Shay offers.