As an overview, freight brokers are individuals who act as middlemen or third parties for shippers and transportation companies. Meaning, they are the ones who help freight forwarders, motor carriers, or import and export brokers book a client. Basically, the freight brokers will be communicating with both parties and the booking will be solely done by them and not by the client. They make sure that the shipper books a company that meets his or her needs and goals without compromising the profit that will be gained by the transportation company. They usually earn by gaining a commission from every client booked.
People who are not aware of the profession or the business may think that the job is very easy since all they have to do is help both parties and they already have money. However, such is not the case. As similar to any business, freight brokers should have the right connections. They should have dealings with several transportation companies so that they will have a lot of options for their clients. Through such, they will also be able to book clients with different needs and goals. They should also do a lot of calls just so they can find a client who needs transportation services each day. According to some tips on becoming a freight broker, that is the best way to gain and book clients.
Nevertheless, once they established a name in the industry, there is a bigger possibility that clients will directly call them. They may be previous clients or they me be people who were referred by their previous clients. Thus, it is very important that they make sure that every deal with a client is smooth and quality. However, as in any situations, there will be moments wherein problems will occur between the shipper and the transportation company. Such may include a broken and/or missing item during transportation and shipment and delay in the services. Since the freight broker is the one that matched the two, he or she should be ready to act as a mediator in order to resolve the problem.
Aspiring freight brokers should also learn effective and unique marketing strategies so that their business or name will be known. Thus, apart from doing calls, they should also advertise themselves so that potential clients may consider calling them. Additionally, freight brokers should also develop a skill in negotiating. It is a known fact that there will be times when a client will be haggling and will be asking for a price that is not reasonable enough. The thing is that the freight broker, the company, and the client should all gain from the transaction. Thus, they need to learn how to deal with these clients so that they will still be able to have them booked without losing any profit. In order to develop such skills and be part of the industry, interested individuals should attend classroom or online classes for freight brokers. They should also get the licenses and certifications that they need in order to practice or hold a business.